When I used to work in the Fast Food Industry, we would have a monthly visit from someone referred to as a “Secret Shopper”.
It was an incentive to encourage the team members to treat every single customer as royalty because you never knew which one was a “Secret Shopper”.
The shopper would grade their visit on a number of different metrics from how clean the parking lot, lobby, and restrooms were to how well they were treated and the quality of the food.
Our team would receive a grade from 0-100 much like a report card that let them know how they were doing against these metrics.
It was fun for the crew because I also as a manager added incentives on to this measurement such as Gift Cards or Movie Tickets to anyone named on the report.
I always wanted to be a Secret Shopper.
Now I am.
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I had to APPLY for this position. This is how I knew it was a legitimate opportunity.
They pay by the shop and their payments are reliable.
Their website is easy to navigate.
The shop instructions are clear and precise.
They explain exactly what they are looking for in a shop and give you examples of what to say.
Payments are processed every other week.
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Still not sure if you should sign up to become a Secret Shopper?
If you have any questions, please feel free to contact me.